Shipping Policy
Last Updated: May 14, 2025
This Shipping Policy outlines the shipping procedures, costs, and delivery information for orders placed on Self Thailand, https://selfthailand.com (the "Website"), operated by Self Thailand. By placing an order, you agree to the terms of this Shipping Policy.
Shipping Destinations
We ship to Cambodia, China, Hong Kong, Indonesia, Laos, Malaysia, Myanmar, Philippines, Singapore, South Korea, Taiwan, Vietnam. Please check the shipping options at checkout to confirm if we deliver to your location. If your country is not listed, please contact us at care@selfthailand.com to inquire about alternative shipping arrangements and large orders.
Shipping Costs
Shipping costs are calculated based on the weight, dimensions, and destination of your order. The total shipping cost will be displayed at checkout before you complete your purchase. We may offer free shipping on orders meeting certain conditions (e.g., minimum order value), which will be clearly indicated on the Website.
Processing Time
Orders are typically processed within 1 business day after payment confirmation. Processing times may vary during peak seasons, holidays, or due to unforeseen circumstances. You will receive an order confirmation email once your order is processed.
Delivery Time
Estimated delivery times depend on your location and the shipping method selected at checkout:
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Domestic Shipping within Thailand: 3-7 business days.
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International Shipping within Southeast Asia (Cambodia, China, Hong Kong, Indonesia, Laos, Malaysia, Myanmar, Philippines, Singapore, South Korea, Taiwan, Vietnam): 7-10 business days, depending on the destination.
These are estimates only and do not account for delays due to customs processing, weather, or other factors beyond our control. You will receive a tracking number (if available) once your order ships to monitor its progress.
Shipping Methods
We partner with reputable carriers such as Thailand Post, J&T Express, to deliver your order. Available shipping methods (e.g., standard, expedited) will be presented at checkout. Not all methods are available for all destinations.
Risk of Loss
Ownership and risk of loss transfer to you once the order is handed over to the shipping carrier. We are not responsible for delays, loss, or damage caused by the carrier or external factors after the order has shipped.
Customs, Duties, and Taxes
For international orders, you are responsible for any customs duties, import taxes, or fees imposed by your country. These charges are not included in the product price or shipping cost and are determined by your local customs authorities. We recommend contacting your local customs office for more information before placing an order.
Incorrect Shipping Information
You are responsible for providing accurate shipping information at checkout. If an order is returned to us due to an incorrect or incomplete address, you will be responsible for additional shipping costs to resend the order. Please double-check your shipping details before completing your purchase.
Lost or Damaged Shipments
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Lost Shipments: If your order does not arrive within 30 days of shipment, please contact us at care@selfthailand.com. We will work with the carrier to investigate and, if necessary, provide a replacement or refund, subject to our discretion.
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Damaged Shipments: If your order arrives damaged, please contact us within 7 days of delivery at care@selfthailand.com with photos of the damaged items and packaging. We will arrange for a replacement or refund, subject to our Return Policy.
Shipping Restrictions
Some products may be subject to shipping restrictions due to their nature (e.g., hazardous materials, perishable goods) or local regulations. If an item cannot be shipped to your location, you will be notified at checkout or contacted after placing your order.
Changes to This Shipping Policy
We may update this Shipping Policy from time to time. The updated policy will be posted on the Website with a revised "Last Updated" date. Your continued use of the Website after such changes constitutes your acceptance of the updated policy.
Contact Us
If you have questions or concerns about this Shipping Policy or your order, please contact us at: